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Category Archives: Supply Chain Concepts

Certifiably Better

Train: to teach a particular skill or type of behaviour through regular practice and instruction.  (Oxford Dictionary, 10th edition)Library book

Learning to perform a new task can be as simple as learning to stack cases on a pallet in a factory.  It can also involve the assembly of complicated high tech machinery. It might range from learning computer basics to operating an ERP program. Whatever the skill, it is generally understood as teaching people “how” to perform a new skill or task. Understanding “why” is far more complicated, as it involves many seemingly unrelated pieces of information that together show different available options for process improvement.

Both training and education are critically important to a company as they are investments in the future health and growth of the organization.  In the current climate of flattened management levels, integrated systems and employee empowerment, it is important that employees realize their potential.  If people are a company’s most important resource; it naturally follows that we need to optimize that resource.

So how can employees be encouraged to realize their potential?  First, we need to ensure that we do not create system issues that hinder excellence.  We need to provide the necessary culture, tools, education and training for optimum performance development.  One possibility would be to encourage people, individually or in groups, to look at certification within their field.  Do you or your organization make it easy or hard for your people to get training or certifications?

You should want your people to be asking questions such as “How do I take advantage of this opportunity to make my job better and easier?  How can I initiate proactive improvement at a departmental level?  What certification is applicable to my area?  Why should I exert the time and effort to attain any of the many certifications available?   What are the benefits to me?”

While the answers to these questions may vary depending on the specific type of certification indicated, the universal benefits are:

  • Increased technical knowledge and expertise
  • Better leadership and professional skill
  • Better promotability
  • Recognition by peer & industry groups

By supporting certification, companies also benefits by attaining:

  • Improved productivity and competitiveness
  • Demonstrated commitment to employees’ development
  • Improved business efficiency

APICS – The Association for Operations Management currently offers two different certification processes:

  • CPIM (Certified in Production and Inventory Management)
  • CSCP (Certified Supply Chain Professional)

These two certification processes are specific to APICS, but additional processes are available in your area.  The following are some specific examples and list the offering organizations:

  • CPF (Certified Professional Forecaster): IBF (Institute of Business Forecasting)
  • CCSP (Certified Customer Service Professional: ICSA (International Customer Service Association)
  • CPL (Certified Professional Logistician): SOLE (The International Society of Logistics)
  • CPM (Certified Purchasing Manager): ISM (Institute for Supply Management)

Obviously, this is not a complete list of potential certification processes.  If you are unaware of a certification or professional organization in your own area, research the internet and approach your manager.  It’s your future, your promotability, your career.  Are you going to sit back and just react to whatever happens to you or are you going to be proactive and work to improve yourself and your career?

Interested in learning more about courses in Supply Chain?

 

Check out the APICS website (www.apics.org) or your local APICS chapter for more information (In the Hamilton Ontario area the local chapters website is www.apicshamilton .org).  They offer courses through Mohawk College as well as corporate training and courses at outside sites.  In addition to the certification courses Hamilton chapter like most APICS chapters also offer the Fundamentals of Operations Management series of courses and a number of different workshops on Inventory Management, Lean and TOC.  Again, check out the local websites to see what is available.  If you would like more information on Hamilton chapter or APICS in general please feel free to contact me (I am the Executive Vice President for Hamilton chapter) directly at edwhite@jadetrilliumconsulting.com

Inventory Drivers – Inbound Lead Time

Inventory driverAs discussed in my previous posting on Outbound Lead Time there are three different types of Lead Time, all of which affect Inventory Levels in similar but different ways.  The three types are Inbound, Internal and Outbound lead-time.  In this posting I want to concentrate on Inbound Lead Time.  As with Outbound Lead Time, Inbound also has two significant aspects to it – Logistics and Supplier Lead Time.  Normally these two aspects are combined together in that the supplier will quote a total lead time from when they receive the Purchase Order to when you can expect delivery at a specific location.  Of course, this is assuming that the supplier is arranging shipment of the product.  Sometimes however, it is NOT desirable for them to be arranging the shipment in which case you need to get involved in the logistics again.  Even when the supplier does arrange the shipments it is still a good idea to at least review their logistical decisions.  For example, when picking a delivery company (usually trucking) there will be certain biases that will be applied to determine which company to use.  If these are not in line with your own biases then the disconnect will end up generating pressure for more inventory on hand.  As an example, let’s say your supplier picks their trucking companies purely by cheapest cost.  You then need to ask, why are they the cheapest and, more importantly, what are they skimping on to reduce costs.  In this case, let’s say that the upshot of this decision is that the shipping company is not good at hitting delivery times.  Depending on how much variance there is between requested delivery time and actual delivery time this could create a shortage for your shipping or manufacturing departments.  In order to ensure that this does not happen, your organization comes under increased pressure to keep a higher safety stock level.  (Ordering material to arrive before it is needed is just another type of safety stock and in Lean terms, is also a waste.)  This extra safety stock has the potential for two types of pain.  First and most obvious is the carrying cost of the extra inventory.  The second type of pain is tied to the space required.  If your material goes into tanks, silos or fixed storage locations there may not be enough physical room for the material to be stored.  In these cases there is a fine line between the earliest that material can be received and the latest (stock out) it can be received.  In cases like this it actually may be easier and cheaper to pay a little more up front for a better shipping company and pay a little less in inventory and warehousing costs.Inventory Driver Lead Time Inbound

There are also many reasons why you may want to arrange the shipping yourself.  If the supplier arranges the shipment they will usually bury the cost in the overall cost of the material, including upcharges to ensure they do not lose money on transport.  More importantly, there may be reasons where you arranging the shipment opens up options not available to the supplier.  For instance, if you have a couple of suppliers in the same area with LTL loads you could easily arrange one truck with multiple stops to pick up and deliver all the material.  Another possibility is that, depending on the size of your company you may be able to negotiate a cheaper rate than a smaller supplier can.  Maybe you can use your delivery trucks to then pick up material from suppliers in the same area.  There is a direct connection between how often material is delivered and how much inventory you need to keep.  A regular “milk run” set-up can often reduce total inventory levels.  It may not even be a money issue.  Maybe you just want to deliver material straight to your customers from the supplier and do not want the supplier to arrange it (shipping paperwork would reflect the suppliers name rather than yours).  Direct delivery would essentially eliminate that inventory from your books.

The other aspect I mentioned was the Supplier Lead Time, basically this is their version of Internal Lead Time.  It is the length of time it takes them to receive an order, process the order and prepare it for shipment.  While this is not really under your control, do remember again that there is a direct link between the length of time for something to happen and the amount of inventory you need to carry.  It might be worthwhile to pay a little more for material from a supplier with a shorter lead time if it allows you to reduce your inventory costs overall.  Supplier lead time is actually a great differentiator when you are deciding between different suppliers.  Do not just look at the cost quoted.  You need to add in additional internal costs that you will be covering depending on which supplier you pick.  If one supplier’s lead time will require you to keep extra stock on hand and the cost to do this is more than the cost difference between the suppliers then you need to ask who is really cheaper.  Very few organizations add in the indirect costs for any decision (such as which supplier to buy from), mostly because it can be painful to determine what they are.  The problem is that the indirect costs can accumulate to a very expensive total.

Just to give you an something additional to think about, implementing a Lean Six Sigma program will give you a number of tools for identifying and eliminating many of these costs.

Next posting we will explore the effects caused by your internal lead time.  In the meantime, enjoy thinking about this topic.  Talk to your friends and co-workers about their experience and thoughts on this topic, especially what it means for your organization.   And, as always, I would love to hear back on your (and their) thoughts.

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